RETURNS & REFUND POLICY

If you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion thirty (30) days from the order date for a refund minus a 15% processing fee of the total transaction to the following address:

Frontier Distribution

PO Box 1051

1031 Helena St

Fort Erie ON L2A 6C7

To return a product for an exchange or refund simply email us at hello@vitauthority.com clearly stating your intent to return or exchange the product along with your order identification number. Once a return or exchange is authorized, you (the buyer) are responsible for the costs associated with shipping the return/exchange. A refund cannot be issued until the return is confirmed as delivered by the carrier service to the return address listed above. You (the buyer) are responsible for shipping any return/exchange with valid tracking information. All returns must be shipped via Canada Post with a valid tracking ID number which you must provide to us in order to receive a refund. You (the buyer) must receive an authorization from hello@vitauthority.com prior to initiating a return or exchange.

• We cannot process or refund packages marked “Return to Sender.”
• Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
• Shipping charges and return shipping charges are not refundable in any case.
• To ensure a refund is processed for you, you must use the pre-paid return label that we provide you. Refused packages or returns sent without our pre-paid label cannot be verified and will not be processed. 

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. 

If Vitauthority decides in good faith to reship your order, a reshipped order with no additional charges is not eligible for a refund. Vitauthority reserves the right to issue a full refund of the transaction in lieu of a reshipment or replacement.

After the shipping department receives your return, it generally takes 5-7 business days or sooner to process your refund. Once a return is processed, it usually takes 30 business days for this return to be posted to your account, depending on your financial institution.

To prevent fraud and protect Vitauthority from customers abusing the return policy, Vitauthority has the right to refuse a return/refund if the customer has taken advantage of the policy previously. For example, if a customer has returned one product, then decides to initiate another return afterwards to attempt to get their money back despite using the product, Vitauthority has the right to refuse any additional returns or refunds after the first refund. This policy applies to any/all returns for the same order or with new orders. It is at Vitauthority's sole discretion to refuse additional refunds/returns after one has already been granted.

After an order has been placed, a customer may email hello@vitauthority.com to adjust chosen flavors or products. If Vitauthority is able to accomodate any change of flavors or products prior to shipment, the right to refund or return any adjusted items is waived due to the customer requesting specifically to adjust the original order. 

A product must be returned in order for a refund to take place, even if it has been used in its entirety.

Shipping

If you discover that you have made a mistake with your order after you have submitted it to the Website, please contact hello@vitauthority.com immediately. You must contact us as soon as possible in order to modify or cancel your pending order. However, we frequently ship the same day that you order, so we cannot guarantee that we will be able to amend your order in accordance with your instructions. If an order has been shipped and a customer notices the wrong address, Vitauthority is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit. Vitauthority will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

We also deal with the below on a case by case basis if the customer contacts hello@vitauthority.com within 2 business days of "marked" delivery." If it has been more than 2 days (48 hours) after marked delivery, the shipment is considered as delivered and Vitauthority will not reship or refund any order due to customer misplacing the package:

Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit

• Vitauthority may reship it at no additional cost. 
• Vitauthority will not refund an order if it is lost or damaged in transit.
• A package is considered “Lost” when 7 days have passed and the tracking information has not updated in status and not delivered. 
• If a package is damaged, please email hello@vitauthority.com with images of the damages. 
• Vitauthority reserves the right to issue a full refund of the transaction in lieu of a reshipment or replacement.

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

• As stated above, we try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical to make sure your shipping address is entered correctly.
• If an order has been shipped and a customer notices the wrong address, Vitauthority is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• Vitauthority will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Delivered To Wrong Address

• Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped. 
• If an order has been shipped and a customer notices the wrong address, Vitauthority is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's hyper critical that you check your order summary prior to placing your order.
• Vitauthority will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

 Package Was Delivered To Correct Address & Cannot Be Located

• All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. 
• The customer will need to contact the shipping carrier directly on where the package was left. (Check with neighbors - sometimes they leave it there by accident!)
• Vitauthority will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.
• Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

 Package Was Returned to Sender

We cannot process or refund orders marked “Return to Sender.” 

Customer Requests an Exchange

• Vitauthority may allow an exchange of a product if the product is unopened at its sole discretion. 
• In the event Vitauthority approves an exchange of product (I.e., sends an additional product at no extra charge), the customers right for a future refund is waived. 
• This is because the customer is acknowledging that Vitauthority has sent two products and paid for shipping twice to attempt to please the customer. Refunds or returns will not be honored after an exchange has been made.